Privacy Policy

Privacy Statement

At Trent Scales Ltd., your personal privacy is important to us. This notice explains how we collect, store, manage, process, and protect your personal information. It lets you know the types of information we might hold, how and where we’ll use it once it’s been collected and how we will keep it safe. We’ll always aim to be very clear when we ask you to share any information with us and won’t do anything with it that is unexpected.

The data that you may choose to share with us is:

  • Name
  • Company name
  • Email address
  • Phone number
  • Content of your message

The above information is only ever used to contact you back after you have made an enquiry on our website. The only compulsory pieces of information that is required is your email address and name from our contact form, so that we can contact you regarding your enquiry. The data is stored using password protection.

We take all reasonable measures to comply with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Privacy and Electronic Communication Regulations (PECR).

We also take all practicable steps to prevent any unauthorized access to your personal data. The spirit of the GDPR is transparency and clarity so we have tried to keep our privacy statement as simple as possible, but the legalese has slipped in here and there.

  • Who is collecting the data?

We are Trent Scales Ltd, and our registered office is:
Oakhurst House
57 Ashbourne Road
DE22 3FS

Our nominated Data Protection officer is Mark Brown who can be contacted on:

  • What data, why it is collected and how is it used?

It would be impossible to be in business without collecting postal and email addresses. Our operation is purely business to business, but email addresses now mean that you can be identified as an individual with
directly or indirectly, even when you are acting in a professional capacity. This data is therefore categorized as ‘personal data’ under GDPR and falls under the scope of the regulations.

This data is collected for legitimate business purposes. You are either a customer, a supplier or an employee of the business and your personal data when the law allows us to do so and where we need to comply with legal or regulatory obligations.

From time to time we will send out email correspondence with information about new products services, calibration, change to our prices and general news. If you no longer wish to hear from us by email, there is always an unsubscribe options on every message allowing you to opt out.

  • Will my information be shared with any third parties?

As a rule, we do not share your personal data with third parties, however, there are a few expectations. In some circumstances, your personal information may be disclosed within the normal scope of business, such
as passing on company details for a potential sales lead. This is usually information that is already in the public domain, and you will be notified when this has taken place.

  • How long my information be kept?

We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including complying with any legal, accounting, or reporting obligations and resolving disputes.

  • What rights do I have?

You have the right to access the personal information we hold about you (technically known as a data subject access request). If the information is incorrect you are able to request corrections. If there are no
legitimate or legal reasons for us to continue to hold the information you may request to have it deleted.

Please contact

  • How can I make a complaint?

If, after contacting our Data Protection Officer, you feel your complaint has not been dealt with in a satisfactorily manner, please contact the Information Commissioner’s Office (ICO) via their website at or on 030 123 1113.

  • Website and Cookies

Our website does not use cookies. If this changes in the future, we will amend our Privacy Policy accordingly.

  • Policy Changes

We may amend this Privacy Policy at any time by posting amended terms on our website.

Effective Date: 25 October 2023